Parts & Service Administrator - Dubuque, IA

MH Equipment
Dubuque, IA
United States

Automotive / Motor Vehicles / Parts
Manages Others
Experience Required
Degree Required
Security Clearance Required
Employment Type
PartTime/Full Time
Work Schedule
Some Travel
Secondary Military Specialty
Service Branch
All Branches

Job Description
If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable and growing company, join the team at MH Equipment! As a Parts & Service Administrator with MH Equipment will work closely with other individuals in the Sales, Service, Parts, Rental, Used and Aftermarket departments.

Company Overview:

MH Equipment is an authorized Hyster and Yale lift truck and forklift dealer that provides top quality material handling equipment to meet our customers' needs. We sell a broad selection of Hyster forklifts and Yale truck lifts that will fulfill any job specification as well as a terrific array of other new and used material handling equipment. We have won the Hyster “Dealer of Distinction" award multiple times. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to charitable endeavors that our employees are involved with. Being a member of the MH Equipment family means being part of a fast-growing company that offers daily opportunities to learn and succeed. Our focus and culture are centered on our beliefs that people matter, passion inspires and purpose unites.

For more information on who we are and what we do, please visit our website at

Job Responsibilities:

  • Manage parts and service department expenses and recoveries, such as emergency charges, freight charges, restocking charges, hauling fees, etc.
  • Schedule and assist in cycle counts, van and consignment inventory
  • Receiving branch mail and process vendor invoices, ensuring parts are receipted correctly and posted to correct counter or work order documents.
  • Tracking and ensuring parts return requests are shipped and credits matched to correct return document.
  • Process parts warranties and coordinate with Service admin the processing of warranties.
  • Coordinate between parts and service department in areas of quotes and follow up repairs noted during PM process
  • Monitor and schedule PM’s, entering new contracts into the system.
  • Process all time cards and post labor as required and entering data into payroll spreadsheets
  • Open and maintain work orders, review for completeness and accuracy
  • Assist Service in closing work orders within 48 hours of completion of job
  • Coordinate transportation; schedule, monitor and invoice transportation cost.
  • Follow up with customers as to customer satisfaction and completeness of repairs
  • Follow policies and procedures
  • To assist in the duties of the Branch Manager as needed – dispatching skills, generate quotes
  • Assist in answering branch calls; take information from customers or direct call to proper person
  • Manager third party billings and specialized invoicing
  • General filing
  • Assist Branch Manager in tracking departmental productivity
  • Perform all other duties as assigned
Job Requirements
Job Requirements:

Professional customer service skills, prior parts & service admin experience preferred
Ability to organize—strong organizational & time management skills
Professional telephone skills
Ability to cope with pressure, multiple projects, and frequent interruptions
Punctuality, dependability, and accuracy in the completion of daily and special assignments
Data entry and part research skills, good basic computer knowledge of Microsoft Office Programs
Proficient oral, written, and telephone communication skills
Must be able to meet the physical requirements of the job.
Ability to work well with others in a team environment
Prompt and regular attendance
Present a professional image in personal appearance, dress and preparation.
Working Conditions: Hours will be 7:30 a.m. – 4:00 p.m., Monday through Friday with some overtime required. Shift hours subject to change as needs of the business. This is an hourly position.


At MH Equipment, we understand that our employees work hard, so we offer a competitive rate of pay, a generous benefits package and a positive work environment that recognizes integrity, inspires passion and enables personal growth.

Medical, dental and vision insurance
401(K) retirement plan with employer match up to 50%
Pet insurance
Pre-tax flexible spending account for healthcare expenses
Life and voluntary supplemental life insurance
Short and long-term disability insurance
Paid holiday, vacation, personal and sick days
8 hours of paid time per year to volunteer at a charity of your choice
Employee Assistance Program
Financial assistance for adoptions
Travel assistance
Designated corporate charities

MH Equipment is proud to be an Equal Opportunity Employer.
MH Equipment
Caroline McMillan
8901 N. University Street
Peoria IL 61615
United States