Application Support Analyst


Copesan Services, Inc.
W175 N5711 Technology Drive
Menomonee Falls, WI 53051
United States

Industry
Other Great Industries
Manages Others
No
Experience Required
Yes
Degree Required
No
Security Clearance Required
No
Employment Type
Employee
Work Schedule
Full-Time
Travel
No Travel

Job Description

  

We are seeking an Applications Support Analyst to support a cloud-based Enterprise Resource Planning system (ERP), Acumatica. This position will work closely with all departments supporting and troubleshooting Acumatica and other supporting applications. This position will assist with department documentation and training needs. In addition, the position will use coding knowledge to work on several in house integrations and systems.

 

We Offer

  • Ability to work for an industry leader in a company with a strong reputation since 1958.
  • Friendly and supportive work environment with active leadership
  • Comprehensive benefits package including: Medical, dental, vision and life insurance, 401k with company match, paid time off, employee assistance program, wellness program, tuition reimbursement, volunteer time, and more.
  • Continuous learning and development opportunities available.

 

Responsibilities

  • Support cloud-based ERP application
  • Identify and document user and system issues
  • Create database queries using T-SQL and reporting tools
  • Enhance and debug application code
  • Assist in the maintenance of applications
  • Conduct application testing, build test scripts, support application testing, and collect and summarize test data
  • Create and maintain job schedules, job tracking, team communication, web reports and other documents that may be required
  • Coordinate project activities
  • Produce organized and informative system documentation, including details of application configuration and installation and infrastructure
  • Contribute to and maintain a knowledge base of previous support issues
  • Create training curricula and documentation
  • Train users on applications and help them resolve application issues

 

Job Requirements
1-2 years of experience installing, configuring or supporting business applications
1-2 years of experience querying and working with relational databases (particularly SQL Server
1-2 years of experience with some programming languages preferably C# .NET
Competence in current Microsoft operating systems, Microsoft Office products
Excellent verbal and written communications skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation
A history of working independently without close supervision and demonstrated time management skills
Ability to participate in multiple projects simultaneously while adhering to tight schedules
Comfortable working directly with end users
Bachelor’s Degree in computer science related field preferred
Employer
Copesan Services, Inc.
Nicole Stone
W175 N5711 Technology Drive
Menomonee Falls WI 53051
United States
Copesan Services, Inc. Nicole Stone