Client Service Manager, Global POS Market Insights


https://gfk.wd3.myworkdayjobs.com/Corporate_Careers/8/refreshFacet/318c8bb6f553100021d223d9780d30be
200 Liberty Street
New York, NY 10281
United States

Category
Manages Others
Yes
Experience Required
Yes
Degree Required
Yes
Security Clearance Required
No
Employment Type
Employee/Contractor
Work Schedule
Full-Time
Travel
Flexible

Job Description

Job Description

Drive value for clients through the implementation of POS driven insights and recommendations. Establish GfK as a trusted business partner with high ROI.

This role includes the following:
  • Provide daily support and servicing of POS needs for a portfolio of Global clients headquartered in North America.
  • Address client questions related to: DQ; Country, Regional and Global trends; product coding; feature developments.
  • Train clients on GfK POS tools, methodologies and core measurements.
  • Work with clients to ensure deliverables are optimized to address needs and drive value.
  • Interface with Data Out team on client deliverables including scope, quality and timeliness.
  • Deliver presentations / insights to clients on regular basis as agreed in the contract.
  • Become trusted industry expert in serviced categories, staying abreast of industry trends, and incorporating into client deliverables and recommendations

Ideally, you will bring the following:

  • 4-7 years of demonstrated successful experience in usage and analysis of Point of Sale data to drive insights and business recommendations
  • Specific industry experience in Consumer Technical Goods including IT, Telecomm, Consumer Electronics, or Home Appliances is strongly preferred. Candidates with a background in CPG will also be considered
  • Strong presentation skills – need to be comfortable presenting data to large, senior level audiences
  • Strong oral and written communication skills. We work in a highly collaborative, global environment, therefore effective communication and cultural IQ is critical.
  • Being Familiar with both quantitative and qualitative research a plus.
  • Willingness and ability to travel

Education
Bachelor’s degree or equivalent experience