Client Service Manager, Global POS Market Insights
200 Liberty Street
New York, NY 10281
United States

Manages Others
Experience Required
Degree Required
Security Clearance Required
Employment Type
Work Schedule

Job Description

Job Description

Drive value for clients through the implementation of POS driven insights and recommendations. Establish GfK as a trusted business partner with high ROI.

This role includes the following:
  • Provide daily support and servicing of POS needs for a portfolio of Global clients headquartered in North America.
  • Address client questions related to: DQ; Country, Regional and Global trends; product coding; feature developments.
  • Train clients on GfK POS tools, methodologies and core measurements.
  • Work with clients to ensure deliverables are optimized to address needs and drive value.
  • Interface with Data Out team on client deliverables including scope, quality and timeliness.
  • Deliver presentations / insights to clients on regular basis as agreed in the contract.
  • Become trusted industry expert in serviced categories, staying abreast of industry trends, and incorporating into client deliverables and recommendations

Ideally, you will bring the following:

  • 4-7 years of demonstrated successful experience in usage and analysis of Point of Sale data to drive insights and business recommendations
  • Specific industry experience in Consumer Technical Goods including IT, Telecomm, Consumer Electronics, or Home Appliances is strongly preferred. Candidates with a background in CPG will also be considered
  • Strong presentation skills – need to be comfortable presenting data to large, senior level audiences
  • Strong oral and written communication skills. We work in a highly collaborative, global environment, therefore effective communication and cultural IQ is critical.
  • Being Familiar with both quantitative and qualitative research a plus.
  • Willingness and ability to travel

Bachelor’s degree or equivalent experience