Customer Retention Specialist Earning Potential of $55,000+


Dish Network
4811 Thistle Landing Dr
Phoenix, AZ 85044
United States

Category
Industry
Telecommunications
Experience Required
No
Degree Required
No
Security Clearance Required
No
Employment Type
Employee
Work Schedule
Full-Time
Travel
No Travel

Job Description

 

The main responsibility of a Customer Retention Specialist is to retain current DISH customers by sharing your knowledge and enthusiasm about our pricing, service, and technology. You’ll educate current customers on why they should stay with DISH. You should feel comfortable overcoming objections, have a desire to constantly learn, and be willing to accept feedback.

The essential functions of this role include:

· Willingness to work flexible schedules including weekends, holidays, and evenings

· Ability to regularly sit for long periods of time

· Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases

· Take back-to-back phone calls from DISH internal customers nationwide and utilize retention techniques to retain them

· Meet or exceed minimum performance standards

· Deescalate upset or irate customers to satisfactorily address their customer service needs

Job Requirements
Being comfortable with talking on the phone and being on the computer as well as overcoming objections.
Employer
Dish Network
Connor O'Hayre
4811 Thistle Landing Dr
Phoenix AZ 85044
United States