Customer Service Representative


Jobs4U
Austin, TX 73301
United States

Category
Industry
Commercial/Private Sector
Experience Required
Yes
Degree Required
Yes
Pay
From $20 To $22.00
Per Hour
Employment Type
PartTime/Full Time
Work Schedule
Full-Time
Travel
No Travel

Job Description
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Job Requirements
Customer Service Representative Requirements:

High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Employer
Jobs4U
Frank Ramos
Peachtree Street N.E Suites 100 & 200
Atlanta GA 30308
United States
Jobs4U Frank Ramos