Customer service representative


The sammons groups
819b martin luther King jr drive
Canton, WI 39046.
United States

Category
Industry
Banking / Financial Services
Manages Others
Yes
Experience Required
Yes
Pay
From $25 To $50.00
Per Hour
Employment Type
PartTime/Full Time
Work Schedule
Full-Time
Travel
Flexible
Military Rank
Unspecified
Primary Military Specialty
Intelligence
Secondary Military Specialty
Air Defense Artillery
Service Branch
All Branches

Job Description

 
Customer Service Representative Job Responsibilities:

Serves customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

Attracts potential customers by answering product and service questions; suggesting information about other products and services.



Opens customer accounts by recording account information.



Maintains customer records by updating account information.



Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


Maintains financial accounts by processing customer adjustments.



Recommends potential products or services to management by collecting customer information and analyzing customer needs.




Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.
Job Requirements
KEY REQUIREMENT: Applicants for this role will need to be familiar with relevant software packages and have a good typing speed. They will need to have strong analytical skills and excellent organisational skills. They will also need to be able to operate other forms of equipment such as printers and tape machine. They should also to be able to work to deadlines and use their own initiative.
Employer
The sammons groups
Donita clayter
819b martin luther King jr drive
Canton MS 39046.
United States