Customer Support Engineer 1

Medical Imaging Solutions
229 Arnold Mill Road Suite 100
Woodstock, GA 30188
United States

Private Sector
Job Start Date
Job End Date
Application Closing Date
Manages Others
Experience Required
Degree Required
Security Clearance Required
From $45,000 To $55,000
Per Year    
Employment Type
PartTime/Full Time
Work Schedule
Some Travel
Primary Military Specialty
Secondary Military Specialty
Information SystemsTechnology
Service Branch
All Branches

Job Description



The Customer Support Engineer I installs, inspects, troubleshoots, repairs, calibrates and verifies the performance of medical imaging equipment including, but not limited to: MR and CT systems, general radiographic rooms, portables, mammography, ultrasound, bone density and supporting equipment.


This position requires familiarity with many classes of medical imaging equipment and may perform maintenance on equipment outside these specialty areas. The Customer Support Engineer I ensures regulatory compliance, assists in inventory, safe use and proper handling of medical Imaging equipment.


Technical Service

  • Performs planned preventive maintenance, calibrations where certification may be required and electrical safety inspections on imaging and related equipment in compliance with established standards
  • Researches and initiates orders for repair parts while working within established budget parameters
  • Informs manager with the status of repairs, scheduled inspections, unusual equipment situations and any customer concerns
  • Works with, directs and documents the activities of vendors and outside service technicians to ensure proper service delivery
  • Assists the Service Operations Manager with special projects as assigned

Regulatory Compliance

  • Ensures the accuracy and integrity of the equipment database to include the inventory, performance maintenance (PM) schedules, nomenclature and service history
  • Adheres to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures
  • Responsible for ensuring all service documentation is completed in a timely and accurate manner


  • Knowledge of Microsoft Office (Excel) and networking applications is required
  • Ability to integrate information from a variety of sources
  • Excellent interpersonal and customer service skills
  • Strong written and verbal communication skills
  • Frequently required to reach, pull and/or employ fine motor skills during the installation, servicing and maintenance of medical equipment
  • Frequently required to bend, crouch, kneel, climb, balance or otherwise maneuver body while servicing and/or inspecting medical imaging equipment
  • Frequently required to operate tools/machinery that use hand and/or foot controls (e.g. drills, saws, electronic test equipment, etc.) when servicing medical Imaging equipment
  • Frequently required to lift, carry or otherwise move up to 50 lbs. while working with medical Imaging equipment
  • Performs periodic inspections of current inventory status and maintains inventory of common failure parts to ensure equipment uptime
  • Performs Incoming Inspections (II) to maintain a complete and accurate inventory of medical imaging devices
  • Maintains the accuracy and integrity of the equipment database to include inventory, performance maintenance (PM) schedules, nomenclature and service history
  • Ability and willingness to serve "on-call" duty as required

Job Requirements

Education and Work Experience
• Associates degree in a technical/electronics field or equivalent military training is required
• 6 months of experience in the repair, maintenance, troubleshooting, and installation of medical imaging equipment or biomedical equipment is preferred
• Valid driver’s license required; travel requirements vary depending on primary site locations
• Prefer (CRES) certification
Medical Imaging Solutions
Crystal Fann
229 Arnold Mill Road Suite 100
Woodstock GA 30188
United States