Data Analyst


English-El Enterprises, LLC
111 Massachusetts Ave, N.W.
Washington, DC 20529
United States

Industry
Federal Government (non-DOD)
Manages Others
No
Experience Required
Yes
Degree Required
Yes
Security Clearance Required
Yes Public Trust
Pay
From $29 To $32.00
Per Hour
Employment Type
Employee/Contractor
Work Schedule
Full-Time
Travel
No Travel

Job Description

English-El Enterprises, LLC is a Florida-based, 8(a), and HUB Zone certified, small business founded in 2004 as a general management consulting business. We are looking for a Data Analyst to support our Department of Homeland Security (DHS) United States Citizenship and Immigration Services (USCIS) customer in Washington, D.C.


Job Responsibilities and Duties


The Data Analyst locates, accesses, evaluates, and synthesizes data from a variety of sources to prepare reports, spreadsheets, and dashboards that communicate management performance indicators and other information to administrators.The Data Analysts develops analysis and reporting capabilities and monitors performance and quality control to recommend program, policy, and operational service improvements. In addition, the duties of the Data Analyst are to:

  • Assist in writing content for Contact Center scripts, fact sheets, Hot Topics, USCIS Internet and intranet sites, and other USCIS products;
  • Update and revise existing Contact Center scripts, fact sheets, Gateway and reading room guides, Hot Topics and USCIS Internet and intranet sites, and other USCIS products with changes in immigration and nationality law, regulations, policy, and USCIS business processes;
  • Monitor the USCIS web site and identify changes and update as needed for the USCIS Gateway System;
  • Provide customer support/service for the Service Request Management Tool (SRMT) by creating user names and activating and deactivating accounts.Also responsible for creating and editing SRMT macros and forms matrix;
  • Conduct research via internet, informational meetings and other resources and work with the Content Management Office(CMO) staff to obtain information for writing and updating Contact Center scripts, fact sheets, web content, and other USCIS products (e.g., forms instructions);
  • Maintain and track daily status reports on tasks and ongoing projects to provide status updates to USCIS management;
  • Provide English/Spanish language translations (if the contractor is fluent in Spanish, this is desired but not required), as needed in the Content Management Office for online document script within the Customer Services and Public Engagement Directorate(CSPED);
  • Assist with data collection and reporting for call monitoring and quality assurance projects for the National Customer Service Center (NCSC) for Tier 1 and Tier 2 telephone contact centers;
  • Perform data collection using quantitative and qualitative analysis to study and evaluate program needs;
  • Use Microsoft Office Suite, such as Excel, Word, PowerPoint and Access to produce statistical data reports, charts, and presentations related to project activities; as well as all other software programs identified by the program office;
  • Prepare presentations and management briefings;
  • Conduct research to assist program needs;
  • Assist in the preparation of management reports defining and evaluating problems and recommending solutions. Gather and organize information on problems or procedures;
  • Analyze data gathered and develop solutions or alternative methods of proceeding.

 
Employer
English-El Enterprises, LLC
English-El Enterprises
31 West Adams Street, Suite 205
Jacksonville 32202
United States