Help Desk/Support Specialist, MID, #61 (TS/SCI)


Geodata IT
Springfield, VA
United States

Industry
Federal Government (Defense/Aerospace)
Experience Required
Yes
Security Clearance Required
Yes TS/SCI
Employment Type
Employee/Contractor
Work Schedule
Full-Time
Travel
No Travel

Job Description
Geodata IT is currently hiring a Mid-Level Help Desk Support Specialist in the Springfield, Virginia area.
The Mid-Level Help Desk Support Specialist will have at least three years of experience monitoring operational activity for all networks. This position will be responsible for providing technical assistance and support, monitoring and support ticket workflows, and coordinate and communicate outages and plans for recovery. You must be able to: create documentation and SOPs.
The shift is 6 a.m. to 6 p.m.
Candidates applying to Geodata IT should be thinkers and innovators that crave solving tough problems. You’ll be the type of teammate that is confident enough to suggest solutions, but have enough soft skills to know when to say the right thing to those you serve. You’ll embrace delivering exceptional customer service in challenging situations. A phone interview is required.
An active top secret (TS/SCI) clearance from the United States government is required to submit an application for this position. Please note that we are only hiring what is known as “cleared” personnel at this time. If you do not hold a top secret clearance with an SCI, you cannot be considered for this position.
This position falls with in the DoD 8570 baseline of IAM I. One of the following certifications is required: CAP, GSLC, or Security+ CE
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Job Requirements
This position falls with in the DoD 8570 baseline of IAM I. One of the following certifications is required: CAP, GSLC, or Security+ CE