SMG, the leader in privately managed public assembly
facilities, has an excellent and immediate
opening for the Senior Manager Of Ticketing & Box Office for SMG Jacksonville.
Responsible for overseeing
and directing the entire Box Office operation for all six SMG Jacksonville
managed facilities. This position will ensure that the box office operates
within the scope of generally accepted box office/accounting/banking practices
and that the staff provides excellent customer service both internally and
externally. In addition to performing the following duties, personally or
through supervised staff, this position will be
responsible for operating, training and overseeing the in- house Archtics
program for personal seat licenses, suites and club tickets.
Duties and Responsibilities
Work with venue directors to ensure
efficient operations of the box office in each facility.
Direct and oversee daily operations
as outlined in the SMG Box Office Manual.
Maintain the Archtics system and
facilitate efficient communication between the Ticketmaster Host and Archtics
Develop and nurture strong
relationships with all of the current tenants in each facility.
Coordinate all event information
between the promoter, facility personnel and the ticket company in a timely
manner to ensure an accurate ticket build for all ticketed events.
Work with event promoters and
appropriate personnel to establish ticket pricing, scaling and seating
Establish and maintain positive,
effective working relationships with the promoter and other show personnel.
Build and modify all ticketed events
event files that correctly document how the show was built, with all of the
event build details as well as any requested changes to the event over the life
of the event.
On a daily basis, properly track all
holds, comps, audits and ticket inventory schedules.
Manage internal, external and groups
ticket orders, including strict limitations on complimentary ticket
distribution as well as prompt, efficient turn-around times on all orders.
Act as the on-site Box Office
representative on the day of events for all production changes, artist/promoter/VIP
program needs, and all other box office related responsibilities including
participating in the event settlement process.
On event nights, settle all box
office activity with a prepared and complete box office statement.
as the main point of contact between Ticketmaster and SMG Jacksonville.
communication with Ticketmaster for any updates and/or revisions within
the set-up of the ticketing system.
the daily ticket sales for all upcoming events and properly communicating
the totals to venue directors and promoter representatives.
a daily basis, accurately monitor the inventory of all tickets being
distributed and available for sale.
close attention to upcoming events with high/low sales volume, adjusting
allotments to maximize availability and/or profit.
monitor and ensure that ticketing related financial information is easily
and readily available to the accounting department.
the staff on proper cash handling procedures and maintain proper cash
record daily cash received, cash advance orders, change orders and vault
balance the daily sales of the ticket sellers with regard to the number of
tickets sold, money received from ticket sellers and the seller’s bank at the end
of the day.
daily transactions and prepare the end of the day bank deposits.
- Prepare and submit a daily sales report of the
previous day’s business transactions.
appropriate box office personnel on latest Ticketmaster products and technologies
to optimize box office operations
appropriate SMG Jacksonville staff on the use of the Archtics system, to
optimize and expand our utilization of this Ticketmaster product across all our
customer complaints and service requests to maintain a positive rapport with
the ticket buying public.
instruct, and train ticket sellers as to the proper selling procedures.
and courteously answer questions concerning prices, seating and events.
excellent customer service skills, respond promptly to customer needs, respond
to requests for service and assistance, able to work independently and handle
most box office questions without assistance.
the SMG/Jacksonville staff to constantly develop and improve the processes,
systems, policies and staff.
Manager on Duty as needed for events.
and hire cashiers.
Manage Full-Time Managers, Part-time Supervisors,
Ticket Sellers and other Box Office staff.
Sr. Manager will be responsible for the overall direction, coordination,
and evaluation of the staff as well as training on the Archtics program. Carry
out supervisory responsibilities in accordance with SMG's policies and
applicable laws. Responsibilities include interviewing, hiring, and training
employees; planning, assigning, and directing work; appraising performance;
rewarding; disciplining employees in conjunction with Human Resources;
addressing complaints and resolving problems.
To perform this job successfully, an
individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Bachelor’s Degree required
10 years related box office or ticket
Experience in customer service and
Box office, Ticketmaster and
Archtics experience required
Superior customer service and
problem solving skills required.
Knowledge and experience with
financial procedures and managing statistics electronically.
Previous supervisor and leadership
Advance computer skills including
proficiency in Microsoft Office required. Experience with Ticketmaster Host and
Archtics ticketing systems required.
Must be able to work independently.
Ability to work irregular hours in
addition to normal business hours as needed.
Excellent written and verbal skills,
organizational ability, and interpersonal skills.
Ability to effectively supervise box
Ability to prioritize multiple
appearance and work ethic.
To perform this job successfully, an individual should have
strong computer skills with ability to learn and master new applications.
Working Environment – the working environment
characteristics described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions of the job.
Exposed to outside weather
Must be able to work
extended and/or irregular hours, including nights, weekends, and holidays as
The physical demands
described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential
While performing the duties of this job, the employee is regularly
required to move around the facility; to stand for long hours during events;
talk and hear. This position may require work inside or outside of
Specific physical demands of this job include, occasional
sitting, focusing on and operating a personal computer several times a day, the
ability to read printed words and numbers in printed form and on
computer/terminal monitor, communicating by telephone for up to 30 minutes at a
time on a daily basis, stand several times a day for up to five minutes to
operate photocopier, FAX machine, hearing sufficient to clearly hear voices,
alarms, bells and horns, daily standing and walking for up to 15 minutes at a
time to move throughout the facility and service events and write using
pen/pencil or personal computer keyboard for up to 30 minutes at a time on a
The essential responsibilities of
this position are described under the headings above. They may be subject to change at any time due
to reasonable accommodation or other reasons.
Also, this document in no way states or implies that these are the only
duties to be performed by the employee occupying this position.
Apply at- www.jaxevents.com
External link: https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000385133606#/
Internal link: https://recruiting.adp.com/srccar/RTI.home?c=1152751&d=InternalCareerSite&r=5000385133606#/
Recruiter- Kimberly Escolano
300 A. Philip Randolph Blvd