Service Administrator - Dayton, OH

MH Equipment
3000 Production Court
Dayton, OH 45414
United States

Automotive / Motor Vehicles / Parts
Manages Others
Experience Required
Degree Required
Security Clearance Required
Employment Type
PartTime/Full Time
Work Schedule
Some Travel
Secondary Military Specialty
Service Branch
All Branches

Job Description

If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable and growing company, join the team at MH Equipment!

Company Overview

MH Equipment is an authorized Hyster and Yale lift truck and forklift dealer that provides top quality material handling equipment to meet our customers' needs across 10 Midwestern states. We sell a broad selection of Hyster forklifts and Yale truck lifts that will fulfill any job specification as well as a terrific array of other new and used material handling equipment. We are an annual Hyster “Dealer of Distinction" award winner. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to charitable endeavors that our employees are involved with. Being a member of the MH Equipment family means being part of a fast-growing company that offers daily opportunities to learn and succeed. Our focus and culture are centered on our beliefs that people matter, passion inspires and purpose unites.

For more information on who we are and what we do, please visit our website at We look forward to hearing from you!

Primary/Essential Responsibilities:

  • Process all time cards and post labor as required and entering data into payroll spreadsheets
  • Open and maintain work orders, review for completeness and accuracy
  • Closing work orders within 48 hours of completion of job
  • Assist rental coordinator with various rental responsibilities as needed
  • Coordinate transportation; schedule, monitor and invoice transportation cost.
  • Coordinate between parts and service departments
  • Assist in Parts Department when necessary
  • Follow up with customers as to customer satisfaction and completeness of repairs
  • Follow policies and procedures
  • To assist in the duties of the Branch Manager as needed – dispatching skills, generate quotes
  • Monitor and schedule PM’s, entering new contracts into the system.
  • Answer branch and service department calls; take information from customers or direct call to proper person
  • Manage third-party billings and specialized invoicing
  • General filing
  • Assist Branch Manager in tracking departmental productivity
  • Perform all other duties as assigned
Job Requirements
Job Requirements:

As a Service Administrator with MH Equipment, you must have professional customer relations skills. Other requirements:
•Must be able to work independently.
•Professional customer service skills and prior service admin. experience.
•Ability to organize—strong organizational & time management skills.
•Professional telephone skills.
•Ability to cope with pressure, multiple projects, and frequent interruptions.
•Punctuality, dependability, and accuracy in the completion of daily and special assignments.
•Data entry skills, good basic computer knowledge of Microsoft Office Programs.
•Proficient oral, written, and telephone communication skills.
•Must be able to meet the physical requirements of the job.
•Ability to work well with others in a team environment.
•Prompt and regular attendance.
•Present a professional image in personal appearance, dress and preparation.

Working Conditions: Hours will be 7:30 a.m. – 4:00 p.m., Monday through Friday with some overtime required. Shift hours subject to change as needs of the business. This is an hourly position.


At MH Equipment, we understand that our employees work hard, so we offer a competitive base commission, a generous benefits package and a positive work environment that recognizes integrity, inspires passion and enables personal growth.

•Medical, dental and vision insurance
•401(K) retirement plan with employer match up to 50%
•Pre-tax flexible spending account for healthcare expenses
•Life and voluntary supplemental life insurance
•Short and long-term disability insurance
•Paid holiday, vacation, personal and sick days
•8 hours of paid time per year to volunteer at a charity of your choice
•Employee Assistance Program
•Financial assistance for adoptions
•Travel assistance
•Designated corporate charities

MH Equipment is proud to be an Equal Opportunity Employer.
MH Equipment
Caroline McMillan
8901 N. University Street
Peoria IL 61615
United States