File and retrieve documents/forms within a standardized system that allows for the efficient storage of and accessibility to large volume. This involves categorizing documents/forms and storing them in alphabetical or numerical sequence or a combination of the two. Respond to requests for documents/forms by locating and retrieving the item, sending or delivering it to the requester, and documenting the transaction.
- Receiving, reviewing and processing a wide variety of documents such as travel authorizations or obligations, and travel voucher payments.
- Ensuring documentation is accurate and complete, verifying funds are available against obligation documents, and processing/posting transactions.
Reviewing accounts in the travel and accounting systems to ensure individual transactions agree with and are supported by documentation, and that transactions are processed according to established procedures.
- Providing customer service by phone and email to assist USAO Travelers with travel reservations, travel authorizations or travel vouchers and/or responding to travel-related inquiries from USAO travelers in order to support the necessary response to routine and emergency domestic and foreign travel.