Member Retention Specialist (Remote Optional)


Delta Defense, LLC
1000 Freedom Way
West Bend, WI 53095
United States

Category
Industry
Sales - Marketing
Manages Others
No
Experience Required
No
Degree Required
No
Security Clearance Required
No
Employment Type
PartTime/Full Time
Work Schedule
Full-Time
Travel
No Travel

Job Description
* THIS POSITION CAN BE REMOTE OR WORK OUT OF OUR HQ IN WEST BEND, WI *
Would friends and strangers describe you as an extrovert? Are you fluent with words and highly persuasive if you are passionate about something? Do you thrive in an organization that values your ability to build relationships in a fast-paced environment? Then this position is for you!
This is a full-time 40 hour per week role. Shifts are 8 hours scheduled between 8:00 a.m. and 8:00 p.m. with 1 rotating weekend per month (both Saturday and Sunday 8:00 a.m. - 8:00 p.m.)
Position Summary:
Retention Specialists will be responsible for speaking with members of the USCCA who are looking to cancel their membership. Through needs analysis, the Retention Specialist will work with current USCCA members to overcome objections and reinstate the value of the USCCA membership. The ultimate goal of the Retention Specialist is to retain the caller as a member and fill any additional needs they may have.
Duties/Responsibilities:
Develop and implement customer retention strategies to increase loyalty and retain business.Be clear, confident, concise and professional on the phonePrevent cancellations of services by offering alternative solutions via inbound callsDeepen member relationships through needs assessment Ensure consistent follow up with customers as neededCoach, mentor and train other teammates as needed
Job Requirements
Skill/Ability Requirements:

Must be confident, competitive and dependable
Required to pass and maintain Property and Casualty Producer License (Training Provided)
Possess a high level of professionalism and confidentiality
Excellent organizational and time management skills
Relentless follow-through and ability to prioritize multiple tasks
Desire to “WOW” customers daily with excellent customer service skills
Strong conflict resolution skills and the ability to remain calm in stressful situations
Strong interpersonal skills and ability to quickly establish rapport with people
Embody an empathetic approach to every conversation
Hungry to exceed expectations for the company and our customers
1 year of sales experience preferred
Minimum of a high school diploma or equivalent education
Demonstrates the Core Values of Delta Defense, LLC
Ratings
Employer
Delta Defense, LLC
Melyssa Bauer
1000 Freedom Way
West Bend WI 53095
United States

View Count 222
Corporate Gray Career Fairs for Military Transition